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Infosys will improve call center customer service through a new generation of collaborative products

ctiforum on September 12 (Yang Yi): through the solution jointly developed with at t, Infosys announced today that it will redefine customer service through a new generation of comprehensive product speedsolve, which can make the communication between all call centers and relevant departments faster and more efficient

speedsolve utilizes leading information transmission, multimedia, reporting and intelligent device integration technologies to promote real-time cooperation between customer service representatives and non-technical business experts. This enhanced communication platform helps to process queries faster and more accurately by minimizing call forwarding, all of which can bring a better customer experience, a higher number of guest pointer forbidden readings, and it is important to check whether there is resonance clothing around the experimental machine, personnel productivity and greater cost savings

Nathan Edwards, assistant vice president of network operations planning and support at at at & T, said: speedsolve has played a crucial role in improving the operational efficiency of our call center in providing support to customers and field personnel

speedsolve is supported by Infosys real-time expertise management equipment, which can intelligently send conversations and schedule them, so that customers can contact experts and obtain information resources more quickly. Speedsolve's innovative analysis engine can explore important insights from customer interaction, help improve the first-time resolution rate of inquiries and reduce call waiting time

in provides a new way for the development of high-end polymer composites. Gopal devanahalli, vice president of fosys products, platforms and solutions, said: speedsolve combines Infosys' recognized technical leadership with at & T's in-depth understanding of the telecommunications industry, providing a new example of real-time customer service business in the industry. This solution jointly developed with at & T and "query/3" is another example of Infosys' unique innovative way to help companies achieve transformation in the process of creating future enterprises

at & T is one of the largest communication service providers in the world. Since 2010, it has used speedsolve to simplify and improve its customer service operations, saving millions of dollars every year. Speedsolve was jointly developed by Infosys and at & T and is now available to other companies

Derek walker, executive director of intellectual property technology licensing at at at & T, said: today's consumers know technology, and they expect convenient and excellent services that can be used anytime, anywhere. Speedsolve can help companies cope with these increasingly stringent customer needs. Speed "Wardle explained that olve uses communication channels to improve collaboration, achieve a better user experience, and adopt a more intelligent modern customer relationship management strategy to achieve more cost-effective and efficient procedures

speedsolve monitors the performance and productivity of customer service personnel to improve the process, including quality measurement, customer service personnel training, video sharing and collaboration functions. The product has nothing to do with the platform and has applications for smart and tablet computers

infosys introduction

infosys helps global enterprises promote innovation driven growth, which is why the company ranks 19th in Forbes' list of the world's 100 most innovative enterprises. As a leading provider of next-generation consulting, technology and outsourcing solutions, Infosys helps customers in more than 30 countries achieve their goals

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